Thank you for shopping at Miles Roams! We aim to provide you with a seamless shopping experience, from ordering to receiving your outdoor gear. Please review our shipping policy below for details regarding our shipping process, fees, and timelines.
1. Shipping Locations
We offer worldwide shipping for all of our products. No matter where your adventure is taking you, Miles Roams ensures that your order reaches you, wherever you are.
2. Processing Time
- Order Processing: Once your order is placed, we will process it within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking details once your order has been dispatched from our warehouse.
3. Shipping Methods
We offer several shipping options to meet your needs. The available shipping methods will be displayed at checkout, based on your delivery address. Typical shipping methods include:
- Standard Shipping: The most economical option, with delivery usually taking 7-10 business days depending on your location.
- Expedited Shipping: Faster delivery with an estimated 3-5 business days, available at an additional cost.
- Express Shipping: For urgent orders, typically delivered within 1-3 business days.
4. Shipping Costs
Shipping costs depend on the shipping method you select and the destination of your order. The shipping fee will be calculated at checkout and shown before you complete your purchase. Additional shipping charges may apply for international orders, depending on your location and the size of your order.
- Free Shipping: We offer free standard shipping on orders over [amount] to certain regions. Eligibility will be displayed at checkout.
5. Delivery Times
Delivery times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided at checkout:
- Domestic Shipping: Orders within [Country] typically arrive within 7-10 business days.
- International Shipping: International orders may take anywhere from 10-20 business days, depending on customs processing and location.
Please note that delivery times are estimates and not guaranteed. Unforeseen delays, such as customs processing, extreme weather conditions, or logistical issues, may affect your order’s delivery time.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track the status of your shipment via the provided link, or by visiting the carrier’s website directly.
If you encounter any issues with tracking, please contact our customer service team for assistance.
7. International Shipping
- Customs and Duties: International customers may be responsible for customs fees, taxes, and import duties that are charged by the destination country. These charges are not included in the shipping fee and are the responsibility of the customer. Please check with your local customs office for more details on import regulations and fees.
- Customs Delays: While we strive to provide timely international shipping, customs processing may occasionally cause delays. Miles Roams is not responsible for customs delays or any additional fees that may be incurred.
8. Shipping Issues
If there are any issues with your shipment, such as lost or damaged goods, please contact our customer service team immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
9. Changes to Shipping Information
If you need to change the shipping address after placing your order, please contact us as soon as possible. We may be able to modify your shipping information before your order is processed, but changes cannot be guaranteed once the package has shipped.
10. Contact Us
If you have any questions about shipping, or if you need assistance with your order, please don’t hesitate to contact us:[email protected]